NEED TO KNOW

All hotel bookings are on a room-only basis, unless specifically stated otherwise.

Should you wish to add breakfast to your room, you will be invited to do so once your stay is booked.

Breakfast is served in the beautiful Doyle’s Restaurant from 7:30 until 10:30am and includes a hearty Devonshire breakfast, plus a choice of lighter options such as pastries, cereals, fruit, tea and coffee. Other cooked options are also available.

BREAKFAST

We would strongly recommend reserving your preferred dining time in advance for breakfast, lunch, afternoon tea and dinner to avoid disappointment upon arrival to the hotel.

You can book your table online by clicking below, or by talking to one of our friendly Reservations Team members by calling 01271 870388.

BOOK A TABLE

Your hotel room will be available from 4.00pm on the day of arrival and check-out is by 11.00am on the day of your departure. If you would like to arrive before 4.00pm or depart after 11.00am, you are welcome to leave your luggage at reception and use the facilities. Late check-outs can be arranged subject to availability for a charge.

If you are staying in the self-catering Beach Retreats, your home by the sea will be available from 4.00pm on the day of arrival and check-out is by 9.00am on the day of departure.

Your credit or debit card information will be collected when you book, and a non-refundable deposit will be deducted. If you are staying in the hotel, this is £25 per person, per night.

In order to avoid cancellation and/or non-arrival charges, please make any booking changes or cancellations ASAP.

In the event of cancelled nights, deposits are non-refundable. In the event that you decide, whilst already staying with us, to leave before your confirmed date of departure you will be liable for the cost of the remaining nights booked.

For advice on accessible stays, please call us on 01271 870388. We have eleven lift level bedrooms, 2 of which are more suitable for guests using a wheelchair with a large unobstructed floor area beside the bed. All bedrooms are ensuite. Some bedrooms (not lift level) have walk in showers but the majority have a bath with a shower over the top. Some bathrooms are equipped with grab rails. All bathrooms have ‘non slip’ floor tiles. For more information, please see our accessibility statement.

No, the hotel itself does not offer dog-friendly accommodation. However, well-behaved pups are welcome to dine in Bay Brasserie. Additionally, we have dog-friendly self-catering accommodation in the Bay Lodge Suites & Beach Retreats.

Self Catering Accommodation

We have a private car park, and can help collect your luggage from your car when you check-in. Beachside parking is included when you stay with us at the hotel. If you are visiting to use SALT Gym or to visit NEO Cinema, parking is subject to availability, and is not available during the school holidays.

We have an EV charger with 2 charging points located at the bottom of our car park. It is a Project EV charger which is operated via the ‘Project EV Pro’ app.

Free WiFi is available at the hotel and performs well in most areas of the hotel. You will need to sign-in (using the password provided) and agree to the terms and conditions of use.

Absolutely!

For celebrations, romantic whiskaways, or just to make your suite ultra-special, we can arrange for a beautiful bouquet of blooms to be waiting for you in your bedroom on arrival.

Created by local florists, your bespoke bouquet will be individually styled using beautiful yet unusual stems. Whilst flower choices will change with the seasons, elegant styling and understated packaging are a constant. Order online, simply telling us whether you’d like a selection of florist’s favourites, or something specific.

Your flowers will be delivered room-ready, either waiting in your bedroom when you check-in, or we can deliver them as a surprise. They will be arranged in an aquapack ready for display, the packaging allows you to take them home at the end of your stay (should you wish to).