NEED TO KNOW

Planning your stay

As soon as you start to descend the steep winding hill towards Woolacombe Bay, and you get your first glimpse of the sea, you’ll spot our grand Victorian hotel; it’s about 200 yards from the beach (get directions).

A four-star family-owned hotel, we’ve been more than 40 years in the making.

We say ‘in the making’ because we’ve never stood still. Our passion for the coastal life and love of luxury is what drives us. We’ve created a space that invites you to kick back, relax and be active. This is your break, your way. This information is designed to help you plan your stay; if there’s anything we’ve missed, please contact us.

Stay

Check-in & Check-out

Your hotel room will be available from 4.00pm on the day of arrival and check-out is by 11.00am on the day of your departure. If you would like to arrive before 4.00pm or depart after 11.00am, you are welcome to leave your luggage at reception and use the facilities. Late check-outs can be arranged subject to availability for a charge.

If you are staying in the self-catering Beach Retreats, your home by the sea will be available from 3.00pm on the day of arrival and check-out is by 9.00am on the day of departure.

Deposits & Cancellations

Your credit or debit card information will be collected when you book, and a non-refundable deposit will be deducted. If you are staying in the hotel, this is £25 per person or £15 per child, per night. For the Beach Retreats self-catering accommodation, full payment is required at the time of booking.

In order to avoid cancellation and/or non-arrival charges, please make any booking changes or cancellations ASAP.

If you cancel your hotel stay with less than 7 days’ notice we will charge the full cost to cover your stay. If you have booked to stay in the self-catering Beach Retreats and cancel more than 7 weeks before your arrival date, you will receive 50% refund of your original deposit amount. If you cancel less than 7 weeks before your arrival date, full payment will be retained. For events, please refer to your individual booking T&Cs.

 

Disabled-Friendly Bedrooms

For advice on accessible stays, please call us on 01271 870388. We have eleven lift level bedrooms, 2 of which are more suitable for guests using a wheelchair with a large unobstructed floor area beside the bed. All bedrooms are ensuite. Some bedrooms (not lift level) have walk in showers but the majority have a bath with a shower over the top. Some bathrooms are equipped with grab rails. All bathrooms have 'non slip' floor tiles. For more information, please see our accessibility statement.

Parking

We have a private car park, and can help collect your luggage from your car when you check-in. Please ensure that permits provided on arrival are clearly shown on your car whilst staying with us.

Storage

A "Surf Shack" is available for your surfboards, wet suits, bicycles etc. A code is available at reception to gain access. We regret we cannot accept responsibility for any loss or damage to your property whilst stored.

WIFI

Free WiFi is available at the hotel and performs well in most areas of the hotel. You will need to sign-in (using the password provided) and agree to the terms and conditions of use.

Families are Welcome

We’re a family-run hotel, with strong family values. We welcome children and know how important your time is together. We have some great family suites in the hotel, or the self-catering Beach Retreats offer plenty of space for flexible stays. Please call us on 01271 870388 to book family rooms; all our bedrooms are individual and we’ll help you find the best one for your family dynamic.

 
Useful links:

FAMILY STAYS

FAMILY DINING

THINGS TO DO WITH THE KIDS

 

Breakfast

Breakfast is served in Doyle’s from 7:45-9:45am, an until 10:00am on weekends and Bank Holidays. All guests staying in the hotel are invited to enjoy a full English breakfast, plus a choice of pastries, cereals and fruit, tea and coffee. Other cooked options are also available. We offer an early breakfast (continental only) from 7:00am which needs to be arranged in advance. 

Breakfast is included in all hotel stays, unless specifically stated otherwise. Guests staying in the Beach Retreats and visitors are welcome to book breakfast (extra charge applies).

Restaurant Opening Times

Breakfast is served from 7:45-9:45am on weekdays, and until 10:00am on weekends and Bank Holidays. An early breakfast can be arranged from 7:00am (continental only, booking required). You are welcome to join us just for breakfast if you are not staying – £15 per person.

Morning cream tea, coffee and cakes are available in the Bay Brasserie from 10:30am daily.

Lunch is served from midday – 3:00pm in the Bay Brasserie. Packed lunches and picnics can be booked, please enquire for prices.

Afternoon Tea is served daily from midday – 5:00pm (booking essential).

Dinner is served daily from 6:00pm – 9:00pm (booking essential).

24-hour room service is available (a service charge of £4.50 applies).

Please call 01271 870388 to book.

Pool & SALT Gymnasium

When you stay with us at the hotel you can enjoy use of the pool and SALT Gymnasia* open as follows:

SALT Gymnasia
Monday - Friday, 6:30am - 8:00pm
Saturday & Sunday, 6:30am - 6:00pm

Alchemist Spa (treatments & spa experiences)
Saturday - Thursday, 10:00am - 7:00pm
Friday, 10:00am - 9:00pm

Thermal Spa & Swimming Pool 
Monday-Sunday, 7:00am - 8:00pm 

* Freestyle gym floor use is complimentary for hotel guests, an additional charge applies if you would like to book into a class

Please note: if you are staying in our Beach Retreats you will need to purchase a ONE OFF entry or credit pack to use SALT Gymnasia - please contact the team at SALT on 01271 872117 or email saltgym@woolacombe-bay-hotel.co.uk for exclusive guest discounts.

Please note that adults-only swim time is 6:00pm - 9:00pm daily. The Bay Lido is child-friendly all day (during summer months). 

Can I order flowers to be delivered?

Absolutely!

For celebrations, romantic whiskaways, or just to make your suite ultra-special, we can arrange for a beautiful bouquet of blooms to be waiting for you in your bedroom or Beach Retreat apartment on arrival.

Created by florist Jane Fulton, your bespoke bouquet will be individually styled using beautiful yet unusual stems. Whilst flower choices will change with the seasons, elegant styling and understated packaging are a constant delight of Jane's designs. Order online, simply telling us whether you'd like a selection of florist's favourites, or something specific.

Your flowers will be delivered room-ready, either waiting in your bedroom when you check-in, or we can deliver them as a surprise. They will be in a lovely vase, ready for display, and a gift box will be provided so you can take them home at the end of your stay (should you wish to).

 

FIND OUT MORE

Dogs

Dogs are welcome to stay with you in the hotel (£20 per pup, per night) or self-catering Beach Retreats (£10 per pup, per night). A maximum of 2 dogs per room/Beach Retreat can stay with you. If you are staying in the hotel, we’ll provide a comfy bed and bowl for their stay, as well as some treats. Our dog-friendly hotel rooms have direct beach to bedroom access and the atrium is a light-filled space where you can relax and enjoy a bit to eat with your pup in tow. We ask that you are mindful of other human guests at all times, keeping your dog on a lead where necessary and being sure to quiet them if they become a bit excitable.

 

Useful links:

 

Dog-friendly stays

Doggy Charter

Dog-friendly beaches

The South West Coast Path

Self Catering

Can we store our beach kit securely?

Sure - a "Surf Shack" is available for your surfboards, wet suits, bicycles etc. A code is available at reception to gain access. We regret we cannot accept responsibility for any loss or damage to your property whilst stored.

How does check-in and check-out work?

Your Beach Retreat will be available from 3.00pm on the day of arrival and check-out is by 9.00am on the day of departure. Please check-in at the main hotel reception. From there we will be able to direct you to your home.

The hotel reception is open 24hours, but if you plan to arrive after 10:00pm, please get in touch; we will do everything we can to ensure that your arrival is as stress-free as possible.

Do I have to pay a deposit?

Your credit or debit card information will be collected when you book your Beach Retreat accommodation, and full payment is required at the time of booking.

What if I have to cancel?

If you have booked to stay in the self-catering Beach Retreats and cancel more than 7 weeks before your arrival date, you will receive 50% refund of your original deposit amount. If you cancel less than 7 weeks before your arrival date, full payment will be retained. For events, please refer to your individual booking T&Cs.

What are the changeover days?

If visiting in the school holidays, a minimum 7-night stay applies. The changeover day varies based on the type of retreat you are staying in. For Beach Retreat Apartments and Suites, the changeover day is Saturday. For Beach Retreat Flats, it’s Sunday. Oustide of school holidays, there is no specific changeover day.

Is there a housekeeping service? What about towels and bed linen?

Our Beach Retreats are cleaned and presented to you to the highest possible standards. Cleaning facilities are available in your accommodation. Bed linen and towels (not beach towels) are also included. A linen change and fresh towels will be provided for all stays of 14 nights. If you are staying less than 14 nights and would like a mid-stay linen change, fresh towels, or housekeeping services please just ask – there will be a small charge for this service.

Is parking included?

We have a private car park at the hotel, where you can park whilst you check-in. Once you have your keys, you are ready to head up to the Beach Retreats which have ample free parking for guests.

Can we smoke in the Beach Retreats?

No, all hotel and Beach Retreat accommodation are smoking free zones.

Do the Beach Retreats have sea views?

Some of the first-floor accommodation offers far-reaching views down towards the sea. Perfect for sunsets.

Can you recommend places where we can hire equipment for outdoor pursuits?

Happy to! Whether you're outdoor pursuits fanatics or complete beginners, it’s always useful to know where you can hire kit on holiday. We’ve put together a list of our top local picks to help you find the best places to hire boards (of all varieties), bikes, and…ponies!

 

WHERE TO HIRE IT

What are the restaurant opening times?

Breakfast is served from 7:45-9:45am, and until 10:00am on weekends and Bank Holidays. An early breakfast can be arranged from 7:00am (continental only, booking required). An additional charge applies - £15.00 per adult.

Morning cream tea, coffee and cakes are available in the Bay Brasserie from 10:30am daily.

Lunch is served from midday – 3:00pm in the Bay Brasserie. Packed lunches and picnics can be booked, please enquire for prices.

Afternoon Tea is served daily from midday – 5:00pm (booking essential).

Dinner is served daily from 6:00pm – 9:00pm (booking essential).

24-hour room service is available (a service charge of £4.50 applies).

Please call 01271 870388 to book.

Can we dine at the hotel?

Definitely! It’s a great way to start your holiday. Breakfast is served in the award-winning Doyle’s Restaurant from 7:45-9:45am on weekdays, and until 10:00am on weekends and Bank Holidays. Breakfast will be charged additionally (£15.00 per adult). Lunch and dinner can also be enjoyed. Meals are served daily until 9:00pm. Please call 01271 870388 or pop to reception to book.

Is there a minimum stay?

In the school holidays and peak times, a 7 night minimum stay typically applies. Otherwise, the minimum stay is 3 nights (unless stated otherwise).

What’s included in my stay?

We provide all bedding and bed linen, one bath towel per person, tea towels and a dishcloth.

Electricity, heating, use of our onsite facilities including our swimming pools (indoor and The Mini Lido), sauna, jacuzzi, play area, tennis courts, snooker, foosball, pitch and putt are also included. There is ample onsite safe parking and also our surfboard store to keep any of your own beach equipment safe.

Are families welcome?

The Beach Retreats offer space for up to 6 people (first floor) and 4 people (ground floor) and have space for cots which can be provided for you. Please call us on 01271 870388 for advice; we’re here to help you find the best family-friendly accommodation for your dynamic.

If requested when booking, a cot and/or high chair can be provided in all Beach Retreats. Cots are supplied including linen.


Useful links:


FAMILY STAYS

FAMILY DINING

THINGS TO DO WITH THE KIDS

How do I access the pool and gym?

If you are staying in our Beach Retreats you will need to purchase a ONE OFF entry or credit pack to use SALT Gymnasia - please contact the team at SALT on 01271 872117 or email saltgym@woolacombe-bay-hotel.co.uk for exclusive guest discounts.

SALT Gymnasia
Monday - Friday, 6:30am - 8:00pm
Saturday & Sunday, 6:30am - 6:00pm

Alchemist Spa (treatments & spa experiences)
Saturday - Thursday, 10:00am - 7:00pm
Friday, 10:00am - 9:00pm

Thermal Spa & Swimming Pool 
Monday-Sunday, 7:00am - 8:00pm 

You will receive a key fob which will allow you access to these facilities. Please note that adults-only swim time is 6:00pm - 9:00pm daily. The Mini Lido is child-friendly all day.

Can I order flowers to be delivered?

Absolutely!

For celebrations, romantic whiskaways, or just to make your suite ultra-special, we can arrange for a beautiful bouquet of blooms to be waiting for you in your bedroom or Beach Retreat apartment on arrival.

Created by florist Jane Fulton, your bespoke bouquet will be individually styled using beautiful yet unusual stems. Whilst flower choices will change with the seasons, elegant styling and understated packaging are a constant delight of Jane's designs. Order online, simply telling us whether you'd like a selection of florist's favourites, or something specific.

Your flowers will be delivered room-ready, either waiting in your bedroom when you check-in, or we can deliver them as a surprise. They will be in a lovely vase, ready for display, and a gift box will be provided so you can take them home at the end of your stay (should you wish to).

 

FIND OUT MORE

Can I bring dogs?

Dogs are welcome to stay with you in any ground floor self-catering Beach Retreats. There’s a charge of £10 per pup per night (max. of 2 dogs). Please be sure to pack your pup's favourite bed and bowl.

The Bay Brasserie atrium is a light-filled space where you can relax and enjoy a bit to eat with your pup in tow. We ask that you are mindful of other human guests at all times, keeping your dog on a lead where necessary and being sure to quiet them if they become a bit excitable.

 

Useful links:
 

Dog-friendly stays

Doggy Charter

Dog-friendly beaches

The South West Coast Path