STAYING IN THE BEACH RETREATS
Finding our way back to happiness...
The Beach Retreats are open
Creating a home by the sea where you can be at your happiest has always been our passion. Wonderful wide open spaces, coastal air, 'Vitamin Sea' and private beachside homes await.
We are acutely aware of the upheaval to our everyday lives that we have all experienced in some way, it is with that in mind we must all face some changes and make adjustments. Cleanliness, safety and comfort have always been at the heart of how we do things, but it's usually something we focus on seamlessly behind the scenes. We have adjusted to new ways so that our care is more visible than ever at The Bay, while ensuring you have the time and space to be at your happiest.
Please note: following the latest Government guidance, we are unable to accept guests from any Tier 3 Lockdown Area. This is to help prevent the spread of the virus and protect guests, staff and the local community. We are contacting affected guests directly to refund or rebook. When the time is right, travel will be as carefree as it used to be, but until then we have to make hard decisions for the safety and wellbeing of you and our WBH family.
As hoteliers, it is in our nature to want to say “yes” at all times. At present, things are going to be a little different when you stay with us at the self-catering Beach Retreats. The following information provides up-to-date guidance on what you can expect.
Woolacombe Beach is just a short stroll from your beachside home, and is fully open with lifeguards on patrol. With three miles of soft sand and dunes, it's time to rediscover the natural joys of rockpooling, swimming, sandcastling and foraging for shells.
We can also recommend some fabulous wild swimming spots.
Quite possibly the best located tennis courts anywhere! Our tennis courts can be booked as usual - £5 per court per hour. Please remember to bring your rackets.
Our empathetic approach has always been to keep your wellness and well-being front of mind. We have always held cleanliness and hygiene as sacred, but now more than ever, it's important that you can trust that we put your safety and that of our team above all else.
We have a lovely selection of spa experiences and treatments available to book:SPA TREATMENTS
Our lawns are open to you for family fun and sundowners from 5th September. With stunning beach views and rolling lawns, these are the perfect place for safe family fun and for watching the sun set.
Please feel free to bring bats, balls and picnic fodder! You are welcome to escape the flurry to relax on our private lawns.
We take the government's advice very seriously and ask that you do not socialise in groups larger than 6 people.
Once again, our boutique gymnasia - SALT - is open (charged additionally). Here you'll find a carefully curated selection of scientifically-proven equipment from both industry leaders and lesser-known trailblazers. Keiser, Versaclimber and Technogym all feature.
While we are managing numbers very carefully, all Climb classes and gym sessions must be booked by 7pm the day prior. Our SALT Squad is also available for Personal Training sessions.TIMETABLE
Our Bay Brasserie is open as usual, serving our delicious lunches, light bites, scrumptious sweet treats and more. Please click below to view the menu and to read about the steps we are taking to help you, and our team, feel safe & comfortable.
Booking is strongly recommended.
To allow us to re-open both our self-catering homes and hotel safely, our Beach Retreat homes will be on an accommodation-only basis. Access to the hotel spa and swimming facilities is not included.
Please feel assured: your safety is at the heart of every decision we make. With this in mind Neo Cinema is currently closed.
We recommend bringing your own bikes, skateboards and kites - we have amazing trails and tracks! We are preparing guides to help inspire you with routes of varying distances to walk, run and cycle. That said, the greatest playground of all - Woolacombe Beach - is just a short stroll from your beachside home, and you may find that the natural joys of rock-pooling, swimming, sandcastling and foraging for shells occupy most of your time!
We take the government's advice very seriously and ask that you do not socialise in groups larger than 6 people while dining, using our facilities, or relaxing in the grounds. Social distancing measures should be adhered to in all instances.
When you book a stay, we will keep you updated about any changes to the availability of facilities. We are happy to help reschedule your stay, should you wish to.
The Road to Recovery
Your guide to staying with us
To help ensure a completely reassuring experience, we have created our own bespoke Woolacombe Bay Hotel roadmap to help you to understand the new measures we are taking. We want you to have confidence in our high standards of cleanliness, service and hospitality whilst you are with us. From booking your stay with us, to leaving home, travelling to Woolacombe, and departure, this is your guide.
This roadmap is a checklist of sorts, for both you and us - so you know all about the steps we are taking. It's not exhaustive, but it's a very good place to start if you are planning a stay or have one booked.
- We will contact you by email one week before your stay to ask you to complete some details, so that your arrival can be as smooth as possible and your stay as special as you'd expect. We would specifically like to collect some information about how you will be travelling to the hotel; this includes:
- Make/model, colour and registration number of your vehicle
- Estimated time of arrival (we may need to stagger this at very busy times)
- To allow for extensive cleaning between stays, your accommodation will be ready no earlier than 4pm. We kindly ask that you do not plan to arrive earlier than this time.
- We recommend that you find the best route possible for your journey to Woolacombe, one that allows you suitable comfort breaks with open spaces within a safe environment. Pack suitable soft drinks, water, food, hand sanitiser, wipes and disposable bags.
- A member of our friendly arrivals team will welcome you at the hotel gates at provide you with your accommodation key and direct you straight to your accommodation
- Our reception team will be at the end of the phone to answer any questions you may have during your stay; please call 01271 870388. We kindly ask that, where possible, you refrain from visiting the reception.
+ Our gates will remain closed at this time, exclusively allowing access to guests staying in the hotel and the Beach Retreats. This includes all of our lawns, lido and tennis courts (please note, the pathway to the beach will be closed, so we may preserve our private status)
- Please return your key to reception upon your departure. We ask for accomodation to be vacated by 9am to allow for extensive cleaning between guests.
Our lovely team are available to answer any questions you have by email: [email protected] or by phone - 01271 870388.
Please feel assured: we are dedicated to ensuring you have the time and space to be at your happiest. Helping you find these moments is, and always will be, at the heart of what we do. By taking care and remaining alert, we can all enjoy unforgettable breaks by the coast.